By: Margartet Cackowski | Fri Sep 06, 2019 at 04.39 AM
Tour guides were useless. They explained NOTHING! We were dropped off at locations and had complete free time without any direction or information. Also, the bus driver would never have the bus cool.
Our tour managers (Lex and Danny) were warmly accomodating and well verse with the historical significance of every itinerary. Our drivers (Edwin and i forgot the other) are very professional. Overall, loved the tour
Excellent tour allowing us to visit many places within a limited period of time, in the meantime, tour guide gave breaks which made the tour comfortable. We were lucky to have Sabathtian for the E glish speaking group as a tour guide/leade..r during the last 7 days, while the tour guide in Paris, Mickey, during the first 2 days, was not interested in the job. She just took us from one place to the other without even giving any description or explanation before reaching the place or when we reached it. Sabathtian can be accompanied by guides/leaders like Mickey and Viet (for the Vietnamese group) for on the job training. Actually, the unprofessional behaviour of Viet was noticeably modified when he accompanied Sabathtian, during the last 7 day.
However, the tour was very good and I recommend it.Read full review
**Meals, Admission and Sightseeing, Tips and Service Charge Included**
**Breakfasts and Indian dinners**
96%
By: Darshana Patel | Wed Aug 14, 2019 at 11.06 AM
The website advertises 5% discounts on first order. When I booked it also advertised 5% early bird discount and we did not get any of these. So feel like falls promise/gimmick to attract customers. You shouldn’t put this if your are not g..oing to live up to it.
Over all your experience was fantastic.Read full review
Although our visit to the Europe countries was during Summer season, most of the hotel accommodation were without air-conditioning especially when the temperature hit above 40 degrees in Paris. This made our stay uncomfortable and brought ..us an unforgettable bad memory.Read full review
By: Phizer Dusabuwera | Mon Aug 12, 2019 at 06.39 AM
Left in Paris yet I was at the pick up location as indicated by tours4fun. Had to take a taxi to catch the bus on its first stop, 220Euros paid for a reported fault entirely on tours4fun. All other passengers who booked from other agents ha..d a different pick up location details:Place d'Italie in front of Mac Donald. This was not the case for me. When reported to the support they just gave me confusing information to cover themselves, like they advise their customers to arrive 10minutes earlier, yet it is not mention anywhere. Was very frustrated, it killed my week. Tours4stressRead full review
Overall, a very good experience. Value for money, good itinerary, fair hotels and fun and caring guides (except for one - Brandon who in my opinion is very cynical and almost condescending).
Brandon was our guide from Frankfurt to Paris ..on July 22-24. He seemed to be always in a hurry and not care. He came across as if he did not want to be there. When I asked him a question, he would be in a hurry and say that's a personal question and would not entertain it at that time. But the question was about our intention of not going with the bus tour at night after the scheduled itinerary because we're going to a friends home for dinner in Amsterdam. He believed this was not a "business" question so he wouldn't answer it then for at that time he was only entertaining business questions. It's not that fact that he's prioritising questions but his way of speaking, it was abrupt and as said earlier, almost condescending. When I asked where was the voted best “French Fries” in Amsterdam - he answered abruptly and curtly, it’s not French fries, we are not in France. Very unfriendly and not “guide -like”.
Brandon was an unpleasant experience considering just the day before we had Lex who was our guide from Zurich to Frankfurt on July 21-22. Lex was excellent, nice, helpful and funny! We had fun just being in the bus for hours (there was an accident in the highway from Titisee to Frankfurt and we were stuck in the highway for 2 hours) because he made sure we were comfortable, informed and yes, even entertained.
Mickey our guide in Paris from July 24-26 was also great. Mickey was helpful, informative and answered all our questions that we had. She made sure we were taken cared of and when the Paris Hotel did not have airconditioning in the middle of the heatwave, she was even able to work with her company Eugogo to treat us to the River Seine Cruise for free to lift our spirits up. This act which may be considered by many as not enough to compensate AC issue, was very much appreciated.
Again, we’re happy overall and would recommend this tour.Read full review
Overall it was a great tour! Lex was a great tour guide! Extremely knowledgeable and openly shared a lot of information with us.
The trip was the most economical way for our family of 7 to see eastern Europe. By then end, everyone was ha..ppy with the trip and learned the places they want to see again and which places they had seen enough of.
The biggest issue i had was, when we went to several of the cities we were simply dropped off in the middle of a shopping center/plaza and told to meet the bus in 2-3 hours. To me, it would have been better drive us around the city, show us the major attractions, have a photo stop or 2, and then give us 60 -90mins of free time for shopping and food.
Some the hotels lacked what i would consider essentials, like a hot water kettle, coffee cups etc. Additionally, most of the hotels were well outside the city center and had only fast food diner dinner options nearby.
None of these things were trip breakers for us, we made do and adjusted as needed.Read full review
1)Your USA Office should have given me invoice number as soon as I paid them here. This was needed by your London office as confirmation of payment. This was not provided to me by your USA office. Although your London office figured out th..at I did make payment, initially they told me that it was my responsibility to talk to USA and get invoice number. NOT EVERYONE CARRIES MOBILE PHONE WITH INTERNATIONAL SERVICE. IT WAS UPSETTING TO START WITH.
2)Your tour GUIDE was VERY rude and was treating passengers as children. EVERYONE and I REPEAT EVERYONE was having heated arguments with him at Eiffel Tower site. He showed us where to assemble after sightseeing and he expected us to come back at a different place. He was after all paid because of tourists like us. And he should remember that.Read full review
**Meals, Admission and Sightseeing, Tips and Service Charge Included**
**Indian dinners**
68%
By: Manishkumar Thakkar | Wed Jul 31, 2019 at 05.18 AM
Tours4Fun is merely a travel agent and very bad in customer service so give 0 stars to Tours4Fun but the actual company star tours UK is really an extra ordinary company to travel Europe. I must comment about our Tour Manager Mr. Neeraj Sha..rma, who was a very authentic, reliable, professional, perfectionist and noble person. I am quite convinced that my tour to Europe may not be this level successfully without him. Even I learned a lot in my personal life as well from his etiquettes and professionalism. Thanks Neeraj and thanks to Star Tours.Read full review
**Airport Pick-up in Madrid | Breakfasts and Admission Included**
76%
By: Sue | Sun Jul 28, 2019 at 03.14 PM
Tour itinerary was good but late check ins to hotels At 9. To 9.30 way to late. Our tour leader Tony was excellent and Emanuel also good . Hotels started off very good but last two in Rome and Venice were old and very ordinary