Birthday weekend so I decided to do some nature stuff and discover AZ. I purchase 5 tickets. A day before the tour 3 of my friends flights was canceled due to high winds in Chicago. I called to speak to someone however the staff kept hangin..g up on me was was uninterested and did not want to help me out or switch the date. I was told a manager will be in. Contact which I’m still waiting for the call! Fast forward day of tour. Two of us showed up on time and against all odds to give it a chance. The tour was overcrowded and rushed. We weren’t able to engage as we wanted and not only that we were told to take group pictures and no singles while we weren’t with a group. The place is amazing! the overall service was Terrible. I would not recommend this tour. Still waiting on a call.Read full review
The sign in process was a joke.. Took forever and No one knew what was going on.. Our tour guide was wonderful and the Canyon was magnificent.. just would use a different company because of the check in process..
Reservation process not really transparent: I didn't like the fact to do first a kind of 'wish list' .... and few days later know if it could work or not!!
It was an amazing experience! My family love it. Our tour guide was wonderful but I forgot his name. He is very knowledgeable and helpful to answer questions and help everyone to get lots of good photoes.